28 XéÑSÜqþ  1416 PÉS{yS} 14 AoMÉG} 2009

     


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W~SAÑAY XAza Z _~ Am-AyMÅÇa

Call-1

A: Mr Som.

B: Hi, it’s Ravi Bajaj.

A: Hi Ravi , how are you?

B: Well, not good really. We have just received the last order of stationery from you, order no V 123, and found that 50 copies are missing.

A: Really? I am extremely sorry about that. Can you give me a moment... let me check... it’s V 123, right?

B: Right. We ordered 800 copies at the start of last week and have taken delivery of 500.

A: Yes, You’re right. I have it on screen. I do apologise. I don’t understand why this has happened. I’ll check with despatch and get back to you and organise new delivery as soon as possible.

B: Fine.

A: Very sorry about this. Will revert shortly.

Call-2

A: Hi, Ravi here.

B: Hi Ravi , What news?

A: Actually there was a computer error which caused the problem. I’ve asked them to look into the matter and report immediately. Anyway, we’ve despatched the 50 lot today and it will be with you tomorrow morning. Is it OK?

B: It’s fine.

A: Extremely sorry for the inconvenience.

B: It’s OK. This may happen, but thanks for sorting it out immediately.

A: Can you please send an e-mail to confirm the arrival tomorrow?

B: Sure. Will do. Thanks. Bye.

A: Thanks. Bye.

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