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W~SAÑAY XAza Z _~ Am-AyMÅÇa
Call-1
A:
Mr Som.
B:
Hi,
it’s Ravi Bajaj.
A:
Hi
Ravi
, how are you?
B:
Well, not good really. We have just received the last order of stationery from
you, order no V 123, and found that 50 copies are missing.
A:
Really? I am extremely sorry about that. Can you give me a moment... let me
check... it’s V 123, right?
B:
Right. We ordered 800 copies at the start of last week and have taken delivery
of 500.
A:
Yes,
You’re right. I have it on screen. I do apologise. I don’t understand why
this has happened. I’ll check with despatch and get back to you and organise
new delivery as soon as possible.
B:
Fine.
A:
Very sorry about this. Will revert shortly.
Call-2
A:
Hi,
Ravi
here.
B:
Hi
Ravi
, What news?
A:
Actually there was a computer error which caused the problem. I’ve asked them
to look into the matter and report immediately. Anyway, we’ve despatched the
50 lot today and it will be with you tomorrow morning. Is it OK?
B:
It’s fine.
A:
Extremely sorry for the inconvenience.
B:
It’s OK. This may happen, but thanks for sorting it out immediately.
A:
Can you please send an e-mail to confirm the arrival tomorrow?
B:
Sure. Will do. Thanks. Bye.
A:
Thanks. Bye.
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